Returns & Refunds Policy
We take absolute pride in our stringent quality control. However, we understand that issues may occasionally arise during transit.
Refund Eligibility
Important Notice for Refunds:
Refunds are ONLY eligible if you provide a valid unboxing video recorded at the exact time of opening the package. The video must clearly show the package in its original sealed condition, the shipping label, and the unboxing process in a single, unedited take.
If you discover a defect or receive an incorrect item, the unboxing video serves as necessary proof for our team to process your claim. Claims without a valid unboxing video will not be entertained.
How to Create a Support Ticket
To initiate a return or refund claim, you must log in to your account at obsidrix.online within 48 hours of delivery and create a support ticket. Follow these simple steps:
Log into your account
Visit obsidrix.online and log in using your registered email address.
Go to the Support Section
Once logged in, click on the "SUPPORT" option in the top navigation menu.
Create a Support Ticket
On the support page, click the blue "CREATE SUPPORT TICKET" button and upload your unboxing video.
Alternatively, you can contact our support team directly at obsidrixshop@gmail.com with your order number and unboxing video attached.
Process & Resolution
Once your ticket and video proof are reviewed by our Quality Assurance team, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original method of payment within 5-7 business days.